WHY EXURO EXISTS
It happened to us.
In May 2026 bed bugs turned our home upside down. We moved out of our bedrooms and slept in the living room, with everything we owned in sealed bags around us. Every night we wondered whether they would find us there too. We did not leave the house for two weeks. We had no guests for over a month. Work suffered, our routines fell apart, and so did our daughter's. She was eleven months old.
THE WEEKS THAT CHANGED THINGS
We saw nothing, and we knew nothing.
Our home · May 2026
Booking a treatment was its own ordeal. Nobody published a price, so we filled in forms, waited for callbacks, and missed call after call. We were new to all of this and had no idea what a treatment should cost, so we could not just say yes to the first company that rang back. It took two days to confirm a booking, and we counted ourselves lucky to find one eight days away. Most places were weeks out, if they could do us at all: we were on the fourth floor of an old building with no lift.
We prepared as best we could, but the checklist we were given was vague, and we spent hours searching online, where every answer contradicted the last. The person we could reach on WhatsApp was kind. He was not always easy to get hold of, and much of the time we felt on our own.
On the day, we left with the baby and stayed in a hotel, because a whole day out with an eleven month old was more than we could manage. Your home is meant to be the one place you feel safe, and for a day and a night strangers were in ours, doing something we could not see. The technicians did say they thought ours was “a small infestation”, and that one honest remark meant more than they probably realised. We came back the next morning. The house was at normal temperature. Nothing looked different. We had no idea where the sensors had been, what temperature each room had reached, or what had been found. We saw nothing, and we knew nothing. We chased the report and the charts for a week before they arrived, and when they did they told us nothing we could check. The charts said everything had worked.
Yet the bites carried on. Some of us reacted badly to them. Night after night we found bed bugs where they should not have been, mostly on and around our headboard, which was thick and soft. We believe it never reached the temperature it needed to, and nothing in the report could tell us either way. The worry that had lifted came straight back.
There was a second visit, with steam and then a spray. This time I stayed for the steam. After everything we had read, we needed to see for ourselves that the job was being done properly. I took the fabric backing off the headboard myself and asked them to steam every inch of it, which they would not have done without being asked. That evening, carrying the backing out to the bin, I found dead bed bugs on it. There had been none before the steam. In time the bed bugs stopped. We still cannot say for certain what stopped them, or when. That not knowing was the hardest part of all of it, and months later we still look twice at every mark on the sheets.
WHAT WE NEEDED
Nobody can promise certainty with bed bugs. What we needed, and never got, was proof: where the sensors were, what they read, a map of our own home, a plain account of what was found and what to do next. Something to hold on to in the hours between leaving the house and walking back in.
FROM OUR HOME TO YOURS
So we built the company we needed that month.
THE PEOPLE BEHIND EXURO
Who we are
Exuro is three co-founders and a small team. Everyone who treats your home is trained in heat treatment, and the kit is calibrated and logs its own readings, so the proof of the day is in the numbers rather than in us.
Our treatment standard has been reviewed and approved by Dr Richard Naylor, Director of Entomology at the Bed Bug Foundation and main author of the European Code of Practice for Bed Bug Management. His review covers our standard only. He does not inspect or supervise any treatment carried out by Exuro. We prove it was met in your home with your own temperature readings, which are yours to keep.
Elisha · Co-founder
A registered nurse. Before nursing she managed accounts for hotel and serviced apartment groups. She runs the desk, so the person you message has spent her working life being responsible for other people.
Nam · Co-founder
Co-founder of a medical products company that's sold in over 33 countries, where he ran logistics. That work is about knowing where everything is at every moment, and being able to show it rather than say it. Your treatment report is the same discipline, pointed at your own home.
Samuel · Co-founder
Samuel runs a London property maintenance company and has spent years working inside other people's homes.
OUR OWN TREATMENT RECORDS
Every line on these charts says success.
Three charts from our own treatment, shown as we received them. Targets cleared and held. Sensor numbers run to fourteen across three rooms. We still do not know which sensor was where.
WHAT WE DO DIFFERENTLY
Proof you can hold. A home you can check.
So at Exuro, every sensor has a named location and a photograph, and you get a map of your own home showing where each one was and what it read. Your report tells you what we found and roughly where, and what to do in the weeks that follow. You hold your data, live, not days later. Your Clearance Certificate is issued on day 14, once you confirm there is no further activity, because a chart can prove the work was done, and it cannot prove the problem is gone. That is what the clearance check is for. We understand the hours between leaving your home and coming back, and we built the whole service around them.
How a case runs →A CALMER WAY FORWARD
Why Exuro looks and sounds the way it does
Most of what we do differently comes straight from those weeks. Here is what each one means for you.
No alarm.
You will not find pictures of bugs on the way in, countdown clocks, or the word people in a panic are most afraid of. You already know why you are here. Our job is to make the next part calmer, not louder.
A price before a phone call.
Every price is on the site and fixed when you book, because when we went looking for help nobody would tell us what it cost, and not knowing made a hard time harder.
One named person.
You have a case manager from the first message to the clearance check, so you are never explaining your home to someone new, and never wondering who to ask. Elisha, a registered nurse who once managed accounts for hotel and serviced apartment groups, runs the desk.
Proof of what happened in your home while you were out.
Where every sensor was, what it read, a map of your rooms, what was found and roughly where. We know the hours between leaving and coming back are the worst of it, and one of us ran logistics for years, where knowing where everything is and being able to show it is the whole job.
A check at day 14, and a reheat if you need one.
A treatment is not finished on the day the heaters leave. It is finished when you can stop looking twice at every mark.
Respect for the fact that this is somebody's home.
Not a job, not a property. The place you are meant to feel safe. We have been on the other side of that door, and we treat every home as if it were still ours. Samuel runs a property maintenance company, so he spends his working days inside other people's homes and knows how to treat them with care.
THE DISTINCTION THAT MATTERS
What “we never mark our own homework” actually means
We do carry out your treatment ourselves. What we never do is decide for ourselves that it worked.
The temperatures are recorded by calibrated sensors rather than by us, logged automatically every 60 seconds. You hold that file, and you can check it has not been altered.
Your Certificate of Treatment records what was measured. It does not claim your bed bugs are gone, because no temperature reading can tell you that.
Your Clearance Certificate is only issued once you and we both agree your home is clear, on the evidence from your own home at day 14. We cannot issue it on our own say so.
WHEN YOU ARE READY
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