Questions
Questions people ask first
Short answers, in the words we use everywhere else on the site. Each one opens.
Is it safe for my home, my family and my pets?
We take every care with your home and belongings. Most things are fine at 60°C or below, and problems tend to begin only above that. Heat can still affect some items, so we cannot promise that nothing will be damaged. If you are not sure about something, ask us. If in doubt, take it out.
- Nobody stays inside while we heat
- All pets out for the whole treatment
- Heat sensitive items and fire risks taken out
- Fire sprinklers declared when you book
- A carbon monoxide check before we leave
Kitchens, toilets and bathrooms are not heated or monitored.
Will my neighbours know?
Depending on your home, there may be a quiet heater unit outside your door or on the walkway for about six to eight hours, and a technician coming and going. No vans marked with pest control. Nothing is sprayed outside your home.
The person at your door is in uniform and carries photo ID, so you always know who you are letting in.
Why heat instead of spray?
- Most bed bugs are now resistant to the sprays commonly used. A 2026 study of bed bugs from 9 European countries found that 85.7% carried the key resistance gene.
- A spray typically needs three to four visits over six weeks.
- Many sprays do not kill eggs.
- Heat kills eggs, nymphs and adults in one visit.
- One visit means one day of preparation, not four.
Nothing is left behind on the surfaces your children and pets touch, and you sleep in your own bed the same night.
How soon can you come?
Initial response within 24 hours of booking, or later to suit you. Heat follows a few days after that visit, allowing preparation time.
Self-prep and your room videos: finished by 10am two days before treatment. Only morning steps wait until the day.
The soonest day we have a crew free. We inspect, prepare and treat your home in one visit, and the date is fixed before you pay. Gold preparation is mandatory with Express.
Do I have to prepare my home?
Most of it is moving things: clothes bagged, furniture pulled away from the walls, and anything heat could harm taken out. Everything is finished by 10am two days before your treatment, and you send us a short video. Only your beds wait until the morning.
If you can't face it, Gold means we do the preparation for you. You still keep pets out and look after your own valuables, documents and medication. Laundry is never included.
What if bed bugs come back?
Your warranty stays with the home: 60 days, or 180 with Gold, with one free reheat. If we find no evidence of bed bugs at the initial response, we don't recommend treatment, and you are refunded everything except the initial response charge.
Please do not bring second hand furniture, mattresses or upholstery into your home during your warranty. They are one of the most common ways bed bugs come back, and a reheat for bed bugs brought in that way is not covered.
What if you find no bed bugs?
If our initial response finds no bed bugs, we don’t recommend treatment, and you are refunded everything except the initial response charge (£140, plus £45 for each extra containment kit you added).
Am I sure it is bed bugs?
We can't diagnose from a photo alone, but it helps us tell you whether it looks like bed bugs and whether an initial response is the right first step.
A fixed price for your home, not an estimate.