EXURO / CANCELLATION-FORM
Information & support
Cancelling
A clear way to cancel.
Send the form below, or email us, and we will find your booking, cancel anything scheduled and confirm it by email to the address you used when booking.
Before you send
Your booking. Your choice.
You can cancel online, by email, WhatsApp or phone. Any refund follows sections 5 and 6 of the residential terms.
Two different cancellation rules
Online and phone bookings normally have a statutory 14 day cooling off period. If you asked us to start early, the right ends once treatment is complete; cancelling part way through pays for work done. Separately, the contractual deadline is 10am two days before treatment. After it, at least 50% is retained, but never more than our actual loss.
Cancel online
Or email us
Prefer a message?
Open an email with your details ready to fill in, or copy them into a message of your own to hello@exuro.co.uk. Include the name, booking email, phone, reference, address, postcode and what you want to cancel.
Summary / Not the full terms
Before 10am two days before treatment: full refund less the initial response charge if already inspected. Wednesday treatment → Monday 10am. After the deadline: at least 50% retained, never more than actual loss. The initial response charge is not refundable once inspected: £140 plus £45 per added kit.
What the terms say
If you booked online or by phone, you normally have 14 days to cancel for a full refund. If you asked us to start sooner, that right ends once the treatment is complete, and if you cancel part way through you pay for the work already done.
Cancel before 10am two days before your treatment date and you receive a full refund, less the initial response charge if we have already carried out an inspection. Cancel after that and we keep at least 50% of what you have paid.
Optional statutory model
The model cancellation form
This form is for a consumer who booked online or by phone and wants to cancel within the 14 day cancellation period.
You do not have to use it. You can tell us in any clear way, on WhatsApp, by email to hello@exuro.co.uk or by phone.
Fill in the blanks and send it to us, or use the button to open an email with the form already in it.
To: Exuro Pest Management Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, hello@exuro.co.uk
I hereby give notice that I cancel my contract for the supply of the following service:
Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is notified on paper):
Date: