How it works

How a case runs

Name: Exuro
Telephone: +442046527753

Five stages, all managed for you. You have one named case manager throughout, because nobody should go through this on their own.

01
Initial response
We confirm what you have, contain the activity, and open your case. Every treatment starts with a short inspection, and containment reduces bites and slows the spread while you wait.
02
Preparation
Your home is prepared by 10am two days before treatment, by you with our checklist or by us with Gold. A short video of each room, sent to your case manager on WhatsApp, confirms you are ready.
03
Monitored heat treatment
Heat treatment of the whole property, usually in one visit. Calibrated sensors, logged automatically every 60 seconds. Your treatment is carried out by our own trained people. The temperatures are recorded by calibrated sensors rather than by us, you hold those readings, and your Clearance Certificate is only issued once you and we both agree your home is clear. We never mark our own homework.
04
Clearance check
A clearance check on day 14, and a Clearance Certificate when all is clear.
If photographs and a conversation are not enough, we may arrange to check in person, at no charge.
05
Certificates and warranty
Your Certificate of Treatment on the day and, when all is clear, your Clearance Certificate on day 14, each with a number anyone can check at exuro.co.uk/verify. Your warranty comes with a free reheat: 60 days, or 180 with Gold. A reheat is heat, never a spray, and your case manager's WhatsApp thread stays open the whole time.