Your treatment / Stage 02
Know what's happening, even while you're out.
A typical heat treatment of a two bedroom flat, hour by hour, so you know what the day involves before you hand over your keys. Times vary with the size of the property, and your booking confirmation gives your arrival window.
Typical day · times vary with property size
01 / About an hour before
We send you a message
Our desk sends you a message with an estimated arrival time, so please keep your phone with you. On the day, the desk is your contact for everything, and your case manager gets a copy of every message.
02 / Arrival
Arrival and walk through
Your technician arrives with photo ID. Every treatment starts with a short inspection. Then you sign the Authority to Treat, give us your keys (or we already hold them) and walk through the property with us.
03 / Hour 1
Sensors placed in every room
Calibrated sensors go in the cold spots of every room being heated, each photographed in place. Kitchens, toilets and bathrooms are not heated or monitored.
04 / Hour 2
Heater positioned, and you leave
The heater blows clean, hot air into your home through ducting. Heating begins, and nobody may be inside the property while it is being heated, so you leave.
05 / Hours 2 to 8
The property heats up
The heat is applied low and slow, controlled from the coldest sensors. We check the property at least every hour.
06 / Around hours 6 to 8
Heating complete, and cooling starts
When the heating is complete, the heater is switched off. We open at least two windows at different ends of the property to cool it, and we take a carbon monoxide reading before we leave.
07 / When the team leaves
Your report and your Certificate of Treatment
Your treatment report and your Certificate of Treatment are emailed to you as the team leaves. We leave your windows as you told us, and return your keys however you asked.
08 / About two hours after we finish
You go back in
We advise waiting at least two hours after treatment finishes, which is about an hour after we leave. You choose when to return. We aim for 30°C inside, and 35°C or below is safe.
09 / The next morning
A message from your case manager
About 9am your case manager messages you to see how you are and to remind you of what to expect.
10 / Day 10
A few photographs
We ask for a few photographs so we can issue your Clearance Certificate.
11 / Day 14
Your clearance check
Your clearance check, and your Clearance Certificate when all is clear. Your warranty has already started.
What your neighbours will see
Often very little. Depending on your home, there may be a quiet heater unit outside your door or on the walkway for about six to eight hours, and a technician coming and going. No vans marked with pest control. Nothing is sprayed outside your home.
Where you sleep is up to you.
Where you spend the night of your treatment is entirely up to you. Our advice is to sleep in your own bed, in your own home, once we have handed it back to you. That is the best way to be sure the treatment has worked, and it is what we would do ourselves.
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What to expect in the next 14 days