EXURO / COMPLAINTS
Information & support
If something has gone wrong
Tell us. We’ll listen.
If something has gone wrong, tell us. Use whichever route is easiest for you.
What happens next
2
working days
We acknowledge every complaint.
10
working days
We give a full response.
If we cannot settle your complaint
If we cannot settle your complaint, we will tell you in writing and name an approved alternative dispute resolution provider that could consider it. You are not obliged to use it, and you keep your legal rights.
This summarises section 17 of our Residential Terms and Conditions.
Read section 17 in full