Complaints
If something has gone wrong, tell us.
How to tell us
Use whichever is easiest for you.
What happens next
We acknowledge every complaint within two working days and give a full response within ten working days.
If we cannot settle your complaint, we will tell you in writing and name an approved alternative dispute resolution provider that could consider it. You are not obliged to use it, and you keep your legal rights.
This summarises section 17 of our Residential Terms and Conditions. Read section 17