Referral Scheme Terms
Document reference EX-TC-003
1. What the scheme is
Bed bugs can happen to anyone. If you know someone who has them, or might one day, you can pass on an Exuro referral code. Whoever uses it gets £100 off a full heat treatment. If you have paid Exuro, you can earn rewards when people use your code or verify through your link. These terms apply to every code and every reward. They sit alongside our Residential Terms and Conditions (EX-TC-001).
2. The two kinds of code
| Code | What it does |
|---|---|
| CodeHouse code | What it doesExuro’s own code. £100 off a full heat treatment for anyone who uses it. It pays nobody |
| CodePersonal code | What it doesGiven to every customer who has paid Exuro. £100 off a full heat treatment for anyone who uses it, and it earns rewards for the customer it belongs to |
Only people who have paid Exuro can earn money from a code. Nobody else can earn a reward, whatever they do.
3. The £100 off
- It is £100 off a full heat treatment. It cannot be used against an initial response, an inspection, an extra kit, or any other charge.
- One code can be used on each treatment. Codes cannot be combined with each other or with any other offer.
- A code can be shared and forwarded freely, and used any number of times by different people. Using a code does not need any claim or sign up.
- You cannot use your own personal code, or a code belonging to someone at your address, on your own treatment. Your own phone number, email address and address are blocked from using your code.
- The £100 comes off the price when you book. It has no cash value and it is not repaid if a booking is cancelled or refunded. A refund is the amount actually paid, less £140 if an inspection has been carried out, as the Residential Terms and Conditions say.
4. The rewards on a personal code
| Reward | When it is earned | Limit |
|---|---|---|
| Reward£20 | When it is earnedEach time a new person verifies their phone number through your link. It is paid whether or not that person ever books | LimitUp to five people, so £100 at most |
| Reward£50 | When it is earnedEach time a person uses your code on a treatment that is completed and paid for in full | LimitNo limit |
- The person you refer enters their own phone number. You can never enter it for them. They are sent a code by text message, and they enter it to verify. Their £100 code arrives in the same message, for them to keep.
- A treatment counts as completed when the Certificate of Treatment has been issued. A booking that is cancelled, refunded or not completed earns nothing.
- Rewards are paid within 30 days of being earned, as a reward of equivalent value, by a method that Exuro chooses. They are not paid as wages and are not a promise of income.
- You are responsible for any tax you may owe on a reward.
5. How to share your code
- Share your code or link yourself, with people you know. Please do not send it in bulk, post it where it is a nuisance to others, or send messages to people who have not asked for them.
- Do not say anything untrue about Exuro or about a treatment, and do not describe the code as anything other than £100 off a full heat treatment.
- Do not tell someone’s landlord, employer or neighbours that they have bed bugs. Telling someone privately is the point.
6. Misuse
We do not pay rewards for numbers that are false, repeated, bought or entered by anyone other than the person who owns the number, for codes used on bookings made by the referrer’s own household, or for anything we reasonably believe is an attempt to take rewards unfairly. We will tell you why. A reward that has been paid in error, or earned unfairly, can be taken back.
7. Your information
- The person you refer is asked only for their own phone number. We do not ask for a name. An email address is optional, so they do not lose their code.
- We use the phone number to send the code and to verify it. We do not send marketing messages unless the person has ticked a separate box, which is not ticked in advance, and they can withdraw that at any time.
- Their address is only checked when they use the code on a booking.
- We explain what we collect, why and for how long in our Privacy Notice (EX-PN-001).
8. Changing or ending the scheme
We may change these terms, the value of a code or the rewards, or end the scheme, by putting the new terms on our website. A change applies to codes used and rewards earned after it. A reward that has already been earned is still paid.
9. The law and contact
These terms are governed by the law of England and Wales. If something has gone wrong, our complaints process in the Residential Terms and Conditions applies. Nothing here affects your legal rights.
Exuro Pest Management Ltd. Registered in England and Wales, company number 17397789. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Email: hello@exuro.co.uk. WhatsApp: 07842 815251, 7am to 10pm.